Privacy and Cookie Policy



  • Website - Pet Supplies e-Store at;
  • Zoomaailm - Pet Supplies Store operating under the zoomaailm brand, including an e-store at;
  • User - a person or a legal entity who uses the Website (has not registered an account, nor has bought any goods sold in Zoomaailm shops or e-store);
  • Customer - a person or a legal entity who buys or has previously bought goods sold in Zoomaailm shops or e-store or has registered an Account on the Website;
  • Account - personal consumer profile of a customer who has registered on;
  • Partners - legal entities with whom Zoomaailm collaborates in providing Services on the Website;
  • Cookie - (also HTTP cookie or cookie file, HTTP cookie) is a block of textual data in the customer's web browser that is sent to a specified domain each time the customer makes a request to it. This allows the server to distinguish the client's request from others and provide it with personalised data. Cookies can be used to log in to web pages, store preferences and remember the contents of a shopping cart;
  • Web browser - software for viewing web pages;
  • Personal Data - any information relating to the Customer as a person;
  • Recipient of Personal Data - any person or legal entity, including Partners, to whom Personal Data is provided;
  • Privacy Policy - a legal document, that discloses the main rules for the collection, processing and storage of Personal Data when using the Website;
  • Law - the Law on the Protection of Personal Data of the Republic of Estonia;
  • Website Administrator - the person responsible for the administration of the Website;
  • IP address - the identifier of a device (computer or smart device) on a computer network, i.e. the permanent or temporary identification number assigned to a device, which is used by devices connected to the network to find each other;




The Website Privacy Policy sets the basic rules for the collection and processing of Personal Data and other personally identifiable information about the Website User and the Customer subscribing to the Services or buying goods offered on the Website. The Privacy Policy is intended to protect the personal and other data of the Website Customer and/or User from unlawful use.
Both the Customer and the User shall be deemed to have read this Privacy Policy when they have registered an Account on the Website or ordered goods and/or services from the Website. You may access this document on the Site at any time. Zoomaailm reserves the right to unilaterally modify the Terms at any time by notifying the Customer of the changes on the Website or otherwise. Amendments shall take effect from the date of their publication on the Website, unless the amendments provide for a different deadline. This Privacy Policy shall apply in all cases where Zoomaailm obtains Personal Data as a result of the Customer buying Services or goods through the Website. Customers should be aware that by subscribing to Zoomaailm Affiliate Services, their Personal Data may be subject to additional Partner Privacy Policies for which Zoomaailm is not responsible. The Website also contains links to the websites of other persons, companies or organizations, the content and/or use of which and the methods of enforcing the Privacy Policy are not the responsibility of Zoomaailm. Therefore, the Customer and/or the User should consult the rules, privacy policy and other documents of the relevant website before submitting any of their data.

Persons wishing to register on the Website must provide their email address, first and last name and password. At the time of registration, an Account will be created. A consumer may edit, update or delete his account at any time.






Obligatory data (minimum data required to use the the Website);

Provided by the User:

  • Name and surname
  • E-mail address
  • Phone number
  • Shipping address (House & Apartment #/Street Name/City/County/State/Postal Code)

The Website collects automatically:

  • IP address
  • Cookies info

Recommended/Voluntary data (information that facilitates and/or speeds up the use of the Website, but the absence of which does not limit its functionality);

  • VAT number
  • Billing address
  • Additional addresses
  • Saved payment methods


Zoomaailm collects and processes the following data related to the purchase of goods and the customer relationship:

  • Registering for loyalty card: name, personal identification number, date of birth, address, telephone number, e-mail address;
  • Purchasing from e-store: IP address, "cookie" info, name, address, telephone, e-mail address;
  • Financial data: bank account number, if the payment is made via bank transfer or creditcard;
  • Communication data: all conversations related to an e-store order that can be reproduced in writing; as well as communications between Zoomaailm and the Customer by email;
  • Data on purchases and services: consent forms, service agreements, including veterinary service agreements, etc.); information, enquiries and complaints related to e-store delivery;




Customer data will not be processed for longer than necessary. Retention periods may be based on the contracts with the Customer and applicable law (e.g. accounting laws, regulations regarding online sales, etc.). Video surveillance recordings shall not be kept for more than one month, unless the recording contains information necessary for the fulfilment of a specified purpose. In such cases, the recording will be retained until the identified problem is resolved or the relevant investigation is closed.




We use session and persistent cookies on the Website. Below are the cookies we use on our Website:

Cookie name Cookie description
FORM_KEY Stores a randomly generated key, which is used to prevent fake queries.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows Customers without an Account to view and edit their orders.
PERSISTENT_SHOPPING_CART Link to information about your shopping cart and viewing history, on request.
STF Information about products you've emailed to friends.
STORE Selected store language.
USER_ALLOWED_SAVE_COOKIE Näitab, kas klient on lubanud küpsiste kasutamise.
MAGE-CACHE-SESSID Facilitates caching of content in the browser to speed up page loading.
MAGE-CACHE-STORAGE Facilitates caching of content in the browser to speed up page loading.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content in the browser to speed up page loading.
MAGE-CACHE-TIMEOUT Facilitates caching of content in the browser to speed up page loading.
SECTION-DATA-IDS Facilitates caching of content in the browser to speed up page loading.
PRIVATE_CONTENT_VERSION Facilitates caching of content in the browser to speed up page loading.
X-MAGENTO-VARY Facilitates caching of content on the server to speed up page loading.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content into other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content into other languages.
_fbp (Facebook): records and tracks visits to the Website.
_gcl_au (Google AdSense): records and tracks ad conversions.
IDE (Google Doubleclick): to provide ad delivery or retargeting.
_clck or _clsk (Microsoft Clarity): records and tracks visits to the Website.




This Website uses cookies based on the following categories:

Obligatory cookies allow the use of the website's functions and the storage of information entered in the forms, even if the user navigates to other sub-pages of the Website during the session. Without obligatory cookies, the services of a particular website are not possible. Obligatory cookies do not collect information for marketing purposes and do not remember which pages are viewed online.

Performance cookies
collect information about the use of the website and can be used to improve the way the website works. Performance cookies show which pages were visited most often, the difficulties encountered when visiting the website and whether or not the website's advertising is working. Performance cookies do not collect any personal information and the information collected is anonymous.

Functionality cookies
remember your choices and offer enhanced and more personalised features. These cookies remember changes you make, but do not store activities on third-party websites.

Targeting cookies / advertising cookies
are used to serve ads that are relevant to your interests and to limit the number of times you see an ad. These types of cookies are used to measure the effectiveness of an advertising campaign and to remember what you have viewed on a Website.

Third party cookies.
Example: Facebook and Google may use their cookies or other methods to collect information about the content of our website that you have clicked on. They use this type of information to provide usage statistics analysis and advertisements about topics of interest to you.
We do not have access to or control over the cookies that third parties have placed on our site - the use of these cookies is governed by the privacy policy of the cookie setters. To this end, we recommend that you read the privacy policy of each third party separately.


Facebook’s Cookie Policy:
Google’s Cookie Policy:
Montonio’s Cookie Policy:


External links: the Website uses links to websites operated by third parties. When you click on one of these links, you will be redirected from the Zoomaailm Website to the page referred to in the link. Even if a link exists between the two organisations' Websites, Zoomaailm has no control over the third party website. Each of them has its own personal policy on the collection, processing and privacy of personal data. When you visit one of these sites, you should read the privacy policy of that site individually before sharing any information.




Zoomaailm processes Customer Data primarily to:

  • Provide high quality service to Customers and manage Customer relationships. Customer Data is processed for the purposes of entering into and performance of a contract with the Customer (provision of Services/ sale of Goods); with the Customer's consent, sending customer offers and other marketing materials; updating Customer Data at the Customer's request;
  • To protect the legitimate interests of the Customer and Zoomaailm (protection of property) and the vital interests (health and life) of persons (e.g. video surveillance in stores), to investigate the quality of the service and to prove, e.g. by means of conversations recorded in a form that can be reproduced in writing, the activities related to the sale of goods and services;
  • Provide additional services to the Customer, carry out market analyses and compile statistics. To this end, Zoomaailm may offer the Customer the services of its partners, including making offers based on the Customer's consent;
  • Ensure the proper delivery of services;
  • Streamline technical systems, IT solutions, adapt e-store views to different devices and develop services through testing and improvement;
  • Prove and defend claims based on the drafting and/or performance of a contract or other legal obligation (e.g. accounting obligations, distance selling claims, legal claims, referrals, etc.);
  • Accept payments through payment service providers. In order to accept payments from the Customer for goods or services, Zoomaailm has the right to direct the Customer to the payment gateway through a payment service provider;




Zoomaailm social media accounts are links to certain websites that may contain the same information as the Website, as Zoomaailm is the administrator of both the Website and the social media accounts. Users of social media sites are subject to that site's Privacy Policy and that site's rules.
Zoomaailm has social media accounts on the following websites:





Zoomaailm does not transfer or otherwise disclose Personal Data to third parties in the Republic of Estonia or in the countries of the European Union, except in the cases set out below:

  • With the consent of the Customer and/or the User;
  • Providing the Services offered on the Website - to Partners or authorised third parties who process Personal Data on behalf of Zoomaailm for the purposes set out in this Privacy Policy, such as making a payment, delivery services, etc;
  • Authorities entitled to obtain the data by request, such as law enforcement authorities, supervisory authorities, including the Consumer Protection Board;

Recipients of personal data in Estonia: Itella Estonia OÜ (SmartPost), AS Eesti Post (Omniva), Venipak Eesti OÜ (Courier Service), DPD Eesti AS (DPD), Montonio Finance OÜ (Payment Portal).
Data recipients in third countries: Facebook Inc (Facebook / Instagram), Alphabet Inc (Google)




An individual Customer has the following rights in relation to the processing of Personal Data collected by Zoomaailm:

  • View your Personal Data;
  • Submit a request to correct your inaccurate personal data if it is insufficient, incorrect or incomplete;
  • Withdraw your consent to the processing of your Personal Data (e.g. consent to receive direct marketing offers), in whole or in part. If the Customer withdraws their consent to the processing of their Personal Data under the Customer Programme, Zoomaailm will not be able to allow the Customer to use the Customer Card and the Card will be closed and all rights in relation to the Customer Card will be terminated. Consent can be withdrawn by sending a request to [email protected] or by contacting the store service representative;
  • Restrict the processing of your Personal Data in accordance with applicable law;
  • Request the deletion of your data, e.g. if the data is processed on the basis of consent and the Customer withdraws the consent. Deletion cannot be requested if the Personal Data for which deletion is requested is also processed for other purposes, e.g. to perform a contract or a legal obligation;
  • Find out whether Zoomaailm processes their personal data and get access to that data;
  • Object to the processing of your Personal Data where the processing is based on a legitimate interest of Zoomaailma (e.g. profiling);
  • To lodge a complaint about the processing of Personal Data with the Data Protection Inspectorate (, if the Customer considers that his/her Personal Data has been processed unlawfully or in breach of applicable law;

If you wish to exercise any of the above rights, please forward your request to [email protected] or in free form to a Zoomaailm store employee. It is important that you include identification (photo ID) with your application or, if you are applying in a physical store, please provide proof of your identity to the store employee by means of an identification document. This is necessary so that we can be sure that you are the data subject and are entitled to make the request.




Zoomaailm Website has measures in place to protect the integrity, accuracy and privacy of personal information collected on the Website. We have put in place reasonable precautions to protect information from loss, misuse and alteration. Data security requirements are periodically reviewed and improved as necessary. Only authorised persons have access to your information.




Leigiv OÜ

Reti tee 10, Peetri alevik, Rae vald,

Harju maakond, 75312, Eesti

reg. 10068105

VAT: EE100049301

[email protected]

To Top